Getting Help from Your EasyCare Plus Plan
Register for your secure online account to check health plan details, request a new ID card, and much more. You can also communicate with your Care Team at any time. Just like an email, you can send and receive messages that are saved all in one place.
If you have specific questions about your plan, scroll down to see who to contact. For other questions, call your Care Team 1-866-783-1444 (TTY: 711), 7 days a week, 8 am – 8 pm.
IMPORTANT: If you have an emergency and need to visit the emergency room, always call 911.
We understand that you may need someone else to call on your behalf. To learn more about how to allow someone to represent you, visit our FAQs page.
To protect your privacy, we will always ask you to provide three pieces of information to identify yourself. You can use any three of the following:
- EasyCare Plus member ID number
- First and last name
- Date of birth
- Full address
- Phone number
To see if a medication is on the EasyCare Plus drug list, use this online Formulary Search tool. To get answers to questions about pharmacy benefits, please call MedImpact at 1-888-672-7205 (TTY: 711), 7 days a week, 24 hours a day. For more information about your pharmacy benefits, follow this link to our Drug Benefits and Resources page.
If you need help with an emotional or behavioral issue, please call Carelon Behavioral Health (formerly called Beacon Health Options) at 1-866-317-7773 (TTY: 1-866-835-2755), Monday–Friday, 8:30 am–5 pm. You can also look for a mental health provider by using our online Provider Search tool. In an emergency, always call 911.
If you have a question about your Over-the Counter (OTC) and Grocery Card and you can’t find the answer on the OTC and Grocery Benefits page, please call us.