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Contacting Us

Getting Help from Your MLTC Plan

Register for your secure online account to check health plan details, view your Care Team, and much more. You can also communicate with your Care Team at any time. Just like an email, you can send and receive messages that are saved all in one place.

If you have specific questions about your plan, scroll down to see who to contact. Call the main number during business hours to get answers to general questions.
1-888-867-6555 (TTY: 711), Monday–Friday, 9 am–5 pm.

To protect your privacy, we will always ask you to provide three pieces of information to identify yourself. You can use any three of the following:

  • MLTC member ID number
  • First and last name
  • Date of birth
  • Full address
  • Phone number
  • New York Medicaid ID number

IMPORTANT: If you have an emergency and need to visit the emergency room, always call 911.

We understand that you may need someone else to call on your behalf. To learn more about how to allow someone to represent you, visit our FAQs page.

Not Sure Who to Call or When?

Check below, so we can help make sure your question gets to the right person.