From March through May, Medicare will be sending out surveys to random members of Medicare plans like VNSNY CHOICE Total (HMO D-SNP). The survey, called the Consumer Assessment of Healthcare Providers and Systems or CAHPS, is a consumer satisfaction survey. It will ask questions about the care and services you receive from your CHOICE Total Medicare and prescription drug plan. It will come from an organization called Symphony Performance Health, on behalf of Medicare.
Please be aware that, until April 1, you may also receive a survey about your managed long-term care services from Island Peer Review Organization, or IPRO, on behalf of the New York State Department of Health.
These surveys are completely anonymous and will not affect your benefits in any way.
You may get one or both surveys, or neither one. If you receive either survey about your CHOICE Total plan, please help us improve our services by filling it out. We want to be the best CHOICE for you and your feedback will help us.
