Mail-Order Prescriptions

You can register online at medimpact.com or with the MedImpact mobile app, or call 1-855-873-8739 (TTY: 711). You also may complete the enrollment form (English, Spanish, Chinese) and mail it to:    

Birdi
PO Box 51580
Phoenix, AZ 85076-1580

You will need to include some information with your registration, including your allergies, medical conditions, contact information, and shipping address.  

Once you register, you may review details about your medicine, request new prescriptions or refills, and manage your shipping/payment details online or through the app. You can request phone, email, or text updates about your orders. Orders are processed and shipped within 5 business days from receipt of prescription. 

Option A: Your Doctor Sends Your Prescription

Ask your doctor to send your prescriptions electronically or by fax directly to 1-888-783-1773. Birdi can only accept these prescriptions from your doctor. They will automatically fill and ship most new prescriptions they get from your doctor, except for controlled substances.

Note: If you are an unregistered member and your doctor sends a prescription, a Birdi team member will call to register you over the phone.

Option B: Sign in to Website

Sign in to medimpact.com to request a new prescription or transfer from a retail pharmacy. Choose “Transfer/Request Prescriptions” at the top of the “My Prescriptions -> Prescription List” page and follow the instructions.

After an order has shipped, track your orders by visiting medimpact.com or checking the mobile app. You can find current tracking information and updates as to when packages will arrive. If you order multiple items, each may have a separate delivery date and tracking status.

Use the portal or app anytime to:

• Order new prescriptions or transfer from a retail pharmacy
• Refill mail-order drugs or renew expired mail-order prescriptions
• Review estimated copay amount, last order status, and date for next refill
• Get reminders and alerts via automated phone call, email, or text
• View and sort your list of mail-order drugs
• Manage account information

Please note: Your prescription will be filled by Birdi at 43159 W Nine Mile Rd., Novi, Michigan 48375. If you have questions about Birdi, call 1-855-873-8739 (TTY: 711).