Effective 7/1/2021: To reach the SelectHealth Foster Care Liaison about a SelectHealth member who is a child in foster care, please use our secure encryption portal. If you are unable to use the secure portal, you can also call 1-866-469-7774 (TTY: 711), Monday–Friday, 9 am–5 pm, excluding holidays.

IMPORTANT: Do not include information about the member in your initial request for access to the portal.

For access to the portal: 

1. When requesting secure communication with the SelectHealth Foster Care Liaison, you will be asked to provide your agency’s name, your name, your email address, and your phone number.
   
   Requests for communication are monitored Monday–Friday, 9 am–5 pm, excluding holidays. All requests will be responded to within 2 hours. Any request received within 2 hours of the close of business will be responded to the following morning. Any request received on a weekend or holiday will be responded to the morning of the next business day.
   
   Note: You should NOT use this form for urgent issues or emergencies. For urgent issues, call the SelectHealth Foster Care Liaison at 1-866-469-7774. If you need to report an emergency, please call 911 immediately.
   
   Use this form to request secure communication with the SelectHealth Foster Care Liaison.
    
2. Once we’ve received your initial request, you’ll receive an email with an attachment. Open the attachment, and click on the link for Office 365 Message Encryption Portal (OME Portal). You will be asked to create an account, if you don’t already have one.
    
3. Once your OME Portal account has been created, you will be able to communicate with the SelectHealth Foster Care Liaison by hitting “Reply” or “Reply All” to your response email. All communications through the OME Portal are confidential and are safe for messages that include Protected Health Information about the member.

If you have questions or require assistance setting up your portal account, please call 1-866-469-7774.