VNS Health Health Plans complies with Federal civil rights laws. We do not exclude people or treat them differently because of race, religion, color, national origin, age, disability, sex, sexual orientation, gender identity, or gender expression.

Our health plans provides the following:

• Free aids and services to people with disabilities to help you communicate with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Free language services to people whose first language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you need these services, call us at 1-888-634-1558. For TTY services, call 711.

If you believe that we have not given you these services or treated you differently because of race, religion, color, national origin, age, disability, sex, sexual orientation, gender identity, or gender expression you can file a grievance with us by:

• Mail:
  VNS Health
  Health Plan Compliance
  220 East 42nd Street
  New York, New York 10017
• By telephone: 1-888-634-1558. (TTY: 711)
• In person: Call number above to schedule appointment
• Fax: 646-459-7729
• Email: [email protected]
• On the web: http://www.vnshealth.ethicspoint.com

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by:

• Web: Office for Civil Rights Complaint Portal at
  https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
• Mail: U.S. Department of Health and Human Services
  200 Independence Avenue SW., Room 509F, HHH Building
  Washington, DC 20201
• Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html
• Phone: 1-800-368-1019 (TTY/TDD: 1-800-537-7697)

Multi-language Interpreter Services

ATTENTION:  Language assistance services, free of charge, are available to you.
Call 1-866-783-1444 (TTY: 711).

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866-783-1444 (TTY: 711).

注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-866-783-1444 (TTY: 711))。

ВНИМАНИЕ:  Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.  Звоните 1-866-783-1444 (телетайп: 711).

ATANSYON:  Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou.  Rele 1-866-783-1444 (TTY: 711).

주의:  한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.
1-866-783-1444 (TTY: 711)번으로 전화해 주십시오.

ATTENZIONE:  In caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuiti.  Chiamare il numero 1-866-783-1444 (TTY: 711).

אויפמערקזאם: אויב איר רעדט אידיש, זענען פארהאן פאר אייך שפראך הילף סערוויסעס פריי פון אפצאל. רופ
1-866-783-1444 (TTY: 711)

লক্ষ্য করুনঃ যদি আপনি বাংলা, কথা বলতে পারেন, তাহলে নিঃখরচায় ভাষা সহায়তা পরিষেবা উপলব্ধ আছে। ফোন করুন 1-866-783-1444 (TTY: 711)

UWAGA:  Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej.  Zadzwoń pod numer 1-866-783-1444 (TTY: 711).

ملحوظة:  إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان.  اتصل برقم 1-866-783-1444 (رقم هاتف الصم والبكم: 171.

ATTENTION :  Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 1-866-783-1444 (ATS : 711).

خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں ۔ کال کریں 1-866-783-1444  (TTY: 711).

PAUNAWA:  Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad.  Tumawag sa 1-866-783-1444 (TTY: 711).

ΠΡΟΣΟΧΗ: Αν μιλάτε ελληνικά, στη διάθεσή σας βρίσκονται υπηρεσίες γλωσσικής υποστήριξης, οι οποίες παρέχονται δωρεάν. Καλέστε 1-866-783-1444 (TTY: 711).

KUJDES:  Nëse flitni shqip, për ju ka në dispozicion shërbime të asistencës gjuhësore, pa pagesë.  Telefononi në 1-866-783-1444 (TTY: 711).

CHÚ Ý:  Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn.  Gọi số 1-866-783-1444 (TTY: 711).

ACHTUNG:  Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung.  Rufnummer: 1-866-783-1444 (TTY: 711).

ध्यान दें:  यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 1-866-783-1444 (TTY: 711) पर कॉल करें।

ATENÇÃO:  Se fala português, encontram-se disponíveis serviços linguísticos, grátis.  Ligue para 1-866-783-1444 (TTY: 711).

注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1-866-783-1444 (TTY: 711)まで、お電話にてご連絡ください。