Non-discrimination Notice

VNS Health Total (HMO D-SNP), complies with Federal civil rights laws. VNS Health Total does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (as defined in 45 CFR § 92.101(a)(2)).

VNS Health Total provides the following:

• Free aids and services to people with disabilities to help you communicate with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Free language services to people whose first language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you need these services, call VNS Health Total at 1-866-783-1444. For TTY/TDD services, call 711.

If you believe that VNS Health Total has not given you these services or treated you differently because of race, color, national origin, age, disability, or sex, you can file a grievance with Estelle Masiello, Director, Regulatory Affairs & Deputy Privacy Officer by:

• Mail: VNS Health
  Health Plan Compliance
  220 East 42nd Street, New York, NY 10017
• Phone: 1-888-634-1558 (for TTY/TDD services, call 711)
• Fax: 1-646-459-7729
• In person: 220 East 42nd Street, New York, NY 10017
  Call the number above to schedule an appointment.
• Email: [email protected]

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by:

• Web: Office for Civil Rights Complaint Portal at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

• Mail: U.S. Department of Health and Human Services
  200 Independence Avenue SW., Room 509F, HHH Building
  Washington, DC 20201
  Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html
• Phone: 1-800-368-1019 (TTY/TDD 800-537-7697)

This notice is available at VNS Health Total’s website: vnshealthplans.org.

Language Assistance Notice

ATTENTION: Language assistance services and other aids, free of charge, are available to you. Call 1-866-783-1444 (TTY: 711).

ATENCIÓN: Dispone de servicios de asistencia lingüística y otras ayudas, gratis. Llame al 1-866-783-1444 (TTY: 711).

请注意：您可以免费获得语言协助服务和其他辅助服务。请致电1-866-783-1444 (TTY: 711)。

ملاحظة: خدمات المساعدة اللغویة والمساعدات الأخرى المجانیة متاحة لك. اتصل بالرقم
.(TTY: 711) 1-866-783-1444

주의: 언어 지원 서비스 및 기타 지원을 무료로 이용하실 수 있습니다. 1-866-783-1444 (TTY: 711) 번으로 연락해 주십시오.

ВНИМАНИЕ! Вам доступны бесплатные услуги переводчика и другие виды помощи. Звоните по номеру 1-866-783-1444 (TTY: 711).

ATTENZIONE: Sono disponibili servizi di assistenza linguistica e altri ausili gratuiti. Chiamare il 1-866-783-1444 (TTY: 711).

ATTENTION : Des services d’assistance linguistique et d’autres ressources d’aide vous sont offerts gratuitement. Composez le 1-866-783-1444 (TTY : 711).

ATANSYON: Gen sèvis pou bay asistans nan lang ak lòt èd ki disponib gratis pou ou. Rele 1-866-783-1444 (TTY: 711).

אכטונג : שפראך הילף סערוויסעס און אנדערע הילף, זענען אוועילעבל פאר אייך אומזיסט.
.1-866-783-1444 (TTY: 711) רו

UWAGA: Dostępne są bezpłatne usługi językowe oraz inne formy pomocy. Zadzwoń: 1-866-783-1444 (TTY: 711).

ATENSYON: Available ang mga serbisyong tulong sa wika at iba pang tulong nang libre. Tumawag sa 1-866-783-1444 (TTY: 711).

মনোযোগ নামূল্যে ভাষা সহায়তা পরিষেবা এবং অন্যান্য সাহায্য আপনার জন্য উপলব্ধ।
1-866-783-1444 (TTY: 711)-এ ফোন করুন।

VINI RE: Për ju disponohen shërbime asistence gjuhësore dhe ndihma të tjera falas. Telefononi 1-866-783-1444 (TTY: 711).

ΠΡΟΣΟΧΗ: Υπηρεσίες γλωσσικής βοήθειας και άλλα βοηθήματα είναι στη διάθεσή σας, δωρεάν. Καλέστε στο 1-866-783-1444 (TTY: 711).

توجہ فرمائیں : زبان میں معاونت کی خدمات اور دیگر معاونتیں آپ کے لیے بلا معاوضہ دستیاب ہیں۔ کال
(TTY: 711) 1-866-783-1444 کریں