Members with CDPAP Services: We are aware of a system issue impacting some Personal Assistants (PA) and are working to fix it by Tuesday, 4/1. Your PA should continue providing care and will be back paid to April 1st if they complete their PPL registration by April 30th.
Members with CDPAP Services: We are aware of a system issue impacting some Personal Assistants (PA) and are working to fix it by Tuesday, 4/1. Your PA should continue providing care and will be back paid to April 1st if they complete their PPL registration by April 30th.
In the event that the governor of New York, the secretary of the Department of Health and Human Services, or the president of the United States declares a state of emergency in your plan’s service area, you are still entitled to care from us. This includes access to emergent or urgent care as well as needed prescriptions.
For assistance during a state of emergency, please call:
VNS Health EasyCare (HMO)
1-866-783-1444 (TTY: 711)
7 days a week, 8 am–8 pm
VNS Health EasyCare Plus (HMO D-SNP)
1-866-783-1444 (TTY: 711)
7 days a week, 8 am–8 pm
VNS Health Total (HMO D-SNP)
1-866-783-1444 (TTY: 711)
7 days a week, 8 am–8 pm
VNS Health MLTC
1-888-867-6555 (TTY: 711)
Monday–Friday, 9 am–5 pm
