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Keeping Your Medicaid Active

Don’t Lose Your Medicaid Coverage!

Make sure Medicaid has your current contact information.

What You Need To Do

Please contact your Medicaid office to give them your current address, phone number, and email address.

  • If you live in New York State outside of New York City, call your local Medicaid office
  • If you live in one of the five boroughs of New York City, call Medicaid at the number below:
    1-888-692-6116 (TTY: 711)
    Monday – Friday, 8 am – 5:30 pm

Watch Out for Medicaid Scams!

Be on the alert for scammers who ask for a fee to help you renew or recertify your Medicaid coverage. Never give out your Medicare or Social Security Numbers over the phone or in a text.

VNS Health and/or your local Medicaid office will send you notices about the renewal process, which may include reminders to update your contact and income information. But we will never ask for money to renew or apply for Medicaid.

If you get a text, phone call or email that you think may be a fraud, contact your local Medicaid office.

If you have any questions, need clarification on your Medicaid recertification or need someone to walk you through the process, please call us at the number below. We are here to help.

Medicaid Recertification Team
1-877-357-8544 Option 4 (TTY: 711)
Monday – Friday, 9 am – 5 pm