Why the Name Change?
We want to make it easier for people to understand that our organization has different parts, all focused on health. That’s why we are bringing all those services together to include one phrase: VNS Health.
On January 1, 2023, the names of our Medicare and MLTC plans will change to include VNS Health. Because people are shopping now for plans that will begin in 2023, the new plan names are on our website and you may see advertising with the VNS Health name.
Yes, continue to use your ID card and get care the same way you always have. In December, you will get a new ID card to use starting on January 1, 2023.
Yes, you will still be able to use the same doctors, hospitals, and other providers in our network.
No! Only our name is changing. Your doctor will follow the same process to make sure your procedure will be covered by your plan.
Yes! The same great people will be part of your Care Team, working to keep you healthy. They will be here to answer your questions and help you get the care you need.
No. Although we will be known by a new name in the market, our legal name is staying the same. For that reason, new agreements won’t be needed.
Yes, we are now using @vnshealth.org for emails. Please note that any email sent to our old @vnsny.org email addresses will be redirected to our new email addresses — so no email will be lost. Our health plan website URL also recently changed to vnshealthplans.org. Because we know many people have bookmarked pages and forms on our old website, the most-used pages will route automatically to the new website pages and forms. Please be sure to update your bookmarks, so they will go directly to our new website.
Yes. We will post samples of the new ID cards in the health professionals section of our website and share them in our electronic provider newsletter. If you don’t receive the provider newsletter you can sign up here.
Updates will be shared in our email newsletter. If you don’t receive it, you can subscribe here. You can also contact Provider Services at 1-866-783-0222, Monday–Friday, 9 am–5 pm, with any questions.