Documents

About our Health Plans

Whether you have just Medicare, have both Medicare and Medicaid, or need help with daily activities to live safely in the comfort of your home, we can help you choose the right plan for you.

Health Plan Member Benefits

Many VNS Health plans include added support like free transportation, over-the-counter allowances, home care services, and more—designed to help you stay healthy and independent.

Benefits vary by plan.

Health Professionals

This is your gateway to the digital tools, policies, guidance, and materials you and your staff need to deliver high-quality service to your patients and clients in our health plans.

About VNS Health Health Plans

We’ve supported New Yorkers with expert, compassionate care for over 125 years. Our plans are built to meet the needs of older adults, caregivers, and people with complex conditions—at every stage of life.

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Member Handbook Inserts

EasyCare EasyCare Plus Total

2026 Notice of Availability

Information on how to get interpreter services at no cost

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2026 Notice of Availability

Last updated 10/22/2025.

Health Care Proxy

EasyCare EasyCare Plus Total

Health Care Proxy

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Last updated 02/20/2026.

Your Rights and Responsibilities

Total EasyCare Plus EasyCare

Information About Our Grievances and Appeals Process

Last updated 07/15/2025.

Total EasyCare Plus EasyCare

Making Decisions About Your Health Care

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Last updated 07/15/2025.

Total

Member Rights and Responsibilities upon Disenrollment

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English Spanish Chinese

Last updated 07/15/2025.

Total EasyCare Plus EasyCare

Patient Self-Determination Policies

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Last updated 07/15/2025.

Total EasyCare Plus EasyCare

Planning in Advance for Your Medical Treatment

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Last updated 07/15/2025.

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