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Non-Emergency Transportation Now Covered by Medicaid

Starting March 1, 2024, VNS Health MLTC will no longer cover transportation as part of your benefits. This won’t affect any of your other benefits.

Important: If you have a medical emergency and need an ambulance, always call 911.

How to Schedule Transportation

To arrange non-emergency medical transportation, you or your provider must contact the Statewide Transportation Broker, Medical Answering Services (MAS):

  • Online
  • Call 844-666-6270 (New York City, Long Island, Westchester, and Putnam counties), Monday–Friday, 7am–6pm
  • Call 866-932-7740 (upstate), Monday–Friday, 7am–6pm

If possible, you or your provider should contact MAS at least three days before you need transportation. You should provide the following details:

  • Appointment date, time, address
  • Provider’s name
  • Medicaid identification number
  • Any special needs (if you use a wheelchair)

Go to the New York State Department of Health Transportation page for more information.