Getting Help from Your EasyCare Plan
You can get answers to most questions about your VNS Health EasyCare (HMO) plan by calling your Care Team. They’ll often be able to address your need right then and there. If they can’t, they’ll connect you with the right person to get you the help you’re looking for. Scroll down to see who to contact for specific questions you may have about your plan.
IMPORTANT: If you have an emergency and need to visit the emergency room, always call 911.
We understand that you may need someone else to call on your behalf. To learn more about how to allow someone to represent you, visit our FAQs page.
To protect your privacy, we will always ask you to provide three pieces of information to identify yourself. You can use any three of the following:
- EasyCare member ID number
- First and last name
- Date of birth
- Full address
- Phone number
To see if a medication is on the EasyCare drug list, use this online Formulary Search tool. To get answers to questions about pharmacy benefits, please call MedImpact at 1-888-672-7205 (TTY: 711), 7 days a week, 24 hours a day. For more information about your pharmacy benefits, follow this link to our Drug Benefits and Resources page.
Use our online Provider Search tool to find an in-network dentist near you. If you have a question about dental benefits, please call Healthplex at 1-800-468-9868 (TTY: 1-800-662-1220), Monday–Friday, 8 am–6 pm.
To get in-network vision care, please use our online Provider Search tool. For questions about vision benefits, please call Superior Vision at 1-800-507-3800 (TTY: 1-800-201-7165), Monday–Friday, 8 am–9 pm, and Saturday, 11 am–4:30 pm.
If you need help with an emotional or behavioral issue, please call Carelon Behavioral Health (formerly called Beacon Health Options) at 1-866-317-7773 (TTY: 1-866-835-2755), Monday–Friday, 8:30 am–5 pm. You can also look for a mental health provider by using our online Provider Search tool. In an emergency, always call 911.
To take advantage of your EasyCare transportation benefits, call our medical transportation service at 1-877-718-4219 (TTY: 711), Monday–Friday, 8 am–8 pm. For more information about arranging transportation to and from a medical appointment, visit our Transportation page.
If you have a question about your Over-the-Counter (OTC) Card and you can’t find the answer on the OTC Benefits page, please call your Care Team.
Have a friend who could use the benefits of EasyCare? Tell them to give us a call at 1-866-414-6715 (TTY: 711), 7 days a week, 8 am–8 pm. We can answer their questions and explain how to enroll.