Don’t Lose your Medicaid Coverage!
Make sure Medicaid has your current contact info.
What you need to do
Please contact your Medicaid office to give them your current address, phone number, and email address.
- If you live in New York State outside of New York City, call your local Medicaid office
- If you live in one of the five boroughs of New York City, call Medicaid at the number below:
1-888-692-6116 (TTY: 711)
Monday – Friday, 8 am – 5:30 pm
Watch out for Medicaid scams!
Be on the alert for scammers who ask for a fee to help you renew or recertify your Medicaid coverage. Never give out your Medicare or Social Security Numbers over the phone or in a text.
VNS Health and/or your local Medicaid office will send you notices about the renewal process, which may include reminders to update your contact and income information. But we will never ask for money to renew or apply for Medicaid.
If you get a text, phone call or email that you think may be a fraud, contact your local Medicaid office.
Medicaid must have your current contact information to mail you your Medicaid renewal notice. If you do not renew on time, you could lose your Medicaid and be disenrolled from your health plan.
The Public Health Emergency declared in March 2020 because of the COVID-19 pandemic is ending on June 30, 2023. This means that Medicaid auto-renewals that allowed people to keep their coverage active and enrolled in our plan will also end on June 30.
- Four months before it’s time to renew your Medicaid, we will send you important information about the renewal process. Look for the big orange envelope from us in the mail
- Over the next eleven months, sixty days before it’s time to renew, your local Medicaid office will send you a renewal notice
This process will start at the end of March for anyone with a June 30, 2023 renewal date. Please follow the instructions inside the packet.
For general questions about your plan? Please call us at the number below. We’re here to help.
Your Care Team
1-866-783-1444 (TTY: 711)
Weekdays, 8 am – 8 pm