Your Flex Card Benefits
As a member of VNS Health Total (HMO D-SNP), you get a Flex Card that gives you up to $750 a year to help you pay for certain items or services above what your plan covers.
Watch This Video to Learn How to Use your Flex Card
What Does My Flex Card Look Like?
When Can Use Your Flex Card?
Dental: If you have used your full dental benefit ($3,000) for the year, and you need another procedure or item, like a cap or crown.
Vision: If you need contacts or eyeglasses (lenses and frames) that cost more than the $300 annual limit. Or if you need another pair of glasses or more contact lenses after you’ve reached the annual limit.
Hearing: If you need to replace a hearing aid after you’ve reached the limit of $750 per ear every 3 years.
Your Flex Card gives you the flexibility to use it for any of these kinds of health care items and services. Be aware that the card can’t be used for other kinds of items or services. Call us if you have questions about whether an item or service will be covered.
Here are answers to other questions you might have about your Flex Card.
Frequently Asked Questions
To activate your card, call toll free 1-866-898-9795 (TTY: 711). You can call this number anytime, 24/7. You’ll need the following information when you call:
• The last four numbers on your member ID card
• The 16-digit number on your Flex Card
• Your zip code
In January, $187.50 will be loaded to the card. Then, starting in April, $62.50 will be added on the first day of each month through the end of the year, for a total of up to $750 for the year.
Your Flex Card is a debit card. Just give it to your provider to pay for your services.
If you don’t use all of the funds on the card after it has been loaded, any unused amount will roll over to the next time the card is loaded. However, any remaining balance at the end of the year must be used by December 31. It will not roll over into the next year. You must be a current member of the plan to use the Flex Card.
If you’re saving your balance up for a large-ticket item or service — a dental procedure or a replacement hearing aid, for example — be sure to use your balance by December 31.
To check your card balance, call your Care Team at 1-866-783-1444 (TTY: 711), 7 days a week, 8 am–8 pm.
Please call your Care Team at 1-866-783-1444 (TTY: 711), 7 days a week, 8 am-8pm, if you have any questions about your Flex Card, or any of your other benefits.
Please call your Care Team right away to report it at 1-866-783-1444 (TTY: 711), 7 days a week, 8 am–8 pm. We will cancel the lost or stolen card and send you a new one.
Note: Your Flex Card is not a credit card. You cannot convert the card to cash or loan it to other people.